terms of sale
The general conditions of sale and the special conditions form a whole which is an integral part of the contract of sale and whose global acceptance is mandatory before the conclusion of any sale.
introduction
The company KPLG, SARL with a capital of 10,000 € is registered in the Trade and Companies Register of Le Mans under the number SIRET 788 602 373. Its head office is located at 15bis, 17 rue de la Tour d’Auvergne – 72200 La Flèche and has the intra-community VAT number FR 23 788 602 373. Its commercial name is « Hôtel Le Gentleman ».
definition
The Hotel: This term refers to the Hotel Le Gentleman
The Customer: This term refers to the person who made an overnight reservation, for himself, and / or other people.
The stay: This term defines all the products and services provided by the hotelier for the benefit of the customer.
booking conditions
A credit card is required to guarantee your reservation (credit card numbers and expiration date). This guarantee covers any total or partial cancellation, any no-show, and any degradation observed by the Hotel during the client’s stay or after his departure, by him or by one of the people for whom the Client has booked a stay in the Hotel.
Your room will be held until the departure time set by the Hotel the day after your scheduled arrival.
Payment will be made directly to the establishment, during your stay, unless otherwise specified (especially for event periods or last minute offers, at the time of booking).
In case of reservation with a prepayment request: unless otherwise indicated, invoices issued by the Hotel are deemed to be payable upon receipt. In case of non-payment after two reminders, the Hotel will release the quota of rooms in order to put it back on sale. Deposits received or payable remain with the Hotel.
Arrivals can be made from 4:00 p.m. to 9:00 p.m. Except Sunday: between 5 p.m. and 8 p.m. As reception service is not offered on Sundays, you should call the hotel prior to arrival.
The rooms must be vacated no later than 11:00 am on the day of departure. A late check out service is available upon prior reservation and after agreement with the Hotel: this service is offered at a price of € 20 per hour started. In the event of a late departure without having informed the Hotel, the cost of the service is increased by 100% (ie 40 € per hour started). If the departure occurs after 3:00 p.m., the Customer must pay the amount corresponding to one night’s stay.
Reception is open until 9:00 p.m. For any arrival beyond that, we ask you to notify the Hotel by telephone no later than noon.
The number of people authorized in the room is entered on the reservation module. However, it is important to remember that: 1 additional bed = 1 person and is limited to 1 per room and cannot be added with 1 travel cot. 1 travel cot = 1 baby; 1 single bed 80 or 90×200 = 1 person; 1 double bed 160 or 180×200 = 1 to 2 people. The hotel will not be able to accept more people than the number indicated above per bedding. If this is the case, the hotelier will be forced to remove the additional person with the payment of a fine of up to € 150.
terms of cancelation
In the event of the arrival of a client who has booked that the Hotel cannot accommodate or of unavailability of the room, the Hotel will try to accommodate the Client, at its own expense, in a comparable establishment in the region for the or full nights, and cover the cost of transportation to that hotel.
All cancellations must be made in writing prior to the date of arrival. Unless there are specific conditions mentioned on your reservation, you can cancel your reservation free of charge until 4:00 p.m. local time two days before your arrival. For any cancellation beyond that, or no show, the entire canceled stay will be invoiced, and automatically debited from the credit card given as a guarantee. In the event of a deposit guarantee, regardless of the cancellation period, the deposit is not refundable. In the event of the client’s no-show at the hotel (no-show) and in the absence of cancellation and compliance with the T & Cs, the total amount of the stay will be deducted as compensation.
In the event that the stay is interrupted by the customer, the full price agreed will be cashed. In the case of reservation with prepayment, no refund will be granted as a result. The rooms can then be resold by the establishment.
The date of receipt of the cancellation request (by email, letter) will be the date chosen for the cancellation.
Reservations linked to event periods * cannot be modified or refunded; Specific sales conditions apply, which can be viewed on request (* non-exhaustive list: GPM, 24 heures du Mans, Fête de Trime, Le Mans Classic)
Any breakfast booked and confirmed on arrival will be charged.
restauration
The customer cannot bring meals or drinks during his stay without the prior agreement of the hotelier. If agreed, meals should be taken in the breakfast room or on the terrace if the weather permits. Meals are not expected to continue beyond 10:30 p.m.
billing and payment
The price invoiced by the hotel to the customer is that which will have been agreed on the day of the confirmation of the reservation, except modification accepted by the 2 parties, confirmed by the hotel Le Gentleman in writing at the latest 72 hours before the date of booking. ‘arrival. The price will be increased by services not initially planned but actually performed by the hotel at the request of the customer during their stay.
Hotel invoices are payable upon receipt of the invoice and without discount. Payment of the invoice by credit card is subject to prior authorization. For any deferral of payment, the hotel will charge legal interest of 1.5% for each month started. The hotel reserves the right to request all foreseeable billing.
We inform our friendly customers that the establishment accepts payments by cards (Visa, American Express, Diners Club, Jcb), transfer, cash, holiday vouchers. The property does not accept payment by check.
terms and conditions
Please note that our hotel is 100% non-smoking, including rooms, even with the window open.
The general ban on smoking in Hotels and restaurants is applicable in France, since 01/02/2008 in all public places, namely the entire Hotel when it specifically mentions that it is entirely non-smoking. .
Any offender is liable to a penalty of 500 € which will be taken directly from the credit card given as a guarantee (loss of turnover due to the inability for the hotelier to re-let the room over the 4 nights following departure smoker customer / mandatory cleaning of all fabrics and carpet / leaching of walls).
The Customer is responsible for all damage caused by him (himself or one of the people for whom he has booked a stay in the Hotel), and undertakes, in the event of degradation of the premises. its disposal, to bear the cost of restoring the said premises.
Likewise, in the case of a group reservation (3 rooms and more), in the event that the Hotel suffers a loss because of the Customer or one of the people for whom the Customer has reserved a stay, it may be return against the Customer to obtain compensation for the damage suffered.
The Customer will be obliged to compensate the Hotel for all acts of the persons for whom he has booked a stay; charge to him to turn in a second time against the aforesaid people if necessary.
Groups: for any reservation of 3 rooms or more, specific sales conditions may apply (prices, cancellation conditions, payment conditions)
For any occupancy of 3 rooms or less, the hotel reserves the right to serve only the continental breakfast instead of the buffet breakfast.
We inform our friendly customers that the establishment accepts payments by cards (Visa, American Express, Diners Club, Jcb), transfer, cash, holiday vouchers. The property does not accept payment by check.